Privacy Policy
Effective October 13, 2026
This Privacy Policy explains how Heritage Wall Works, LLC ("Heritage Wall Works," "we," "us," or "our") handles information collected through our website, project inquiries, and text messaging program.
Information we collect
We collect information you choose to provide, such as your name, email address, phone number, ZIP code, project details, photographs, service interests, timeline, and messages. If you participate in text messaging, we also collect your mobile number, message content, and records of your messaging opt-in, consent, and opt-out.
Our website uses analytics and advertising technologies, including Google Analytics and Meta Pixel. These technologies may collect device and browser information, IP address, pages visited, interactions, referral information, and cookie or similar identifiers.
How we use information
We use information to respond to inquiries, understand your project, arrange consultations, provide estimates and customer support, deliver messages you have requested or consented to receive, maintain consent records, protect our services, and improve our website. Website analytics and advertising technologies help us understand traffic and measure advertising performance.
SMS privacy and consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messaging originator opt-in data and consent are not sold, rented, transferred, or shared with third parties or affiliates for their own use. Messaging service providers may process this information solely on our behalf to operate and deliver the messaging program, not for their own marketing or promotional purposes.
Messaging consent applies only to Heritage Wall Works and the program or subject you agreed to. Providing a phone number on an ordinary project inquiry does not, by itself, enroll you in recurring SMS messaging. Reply STOP to unsubscribe or HELP for assistance. See our Terms of Service for SMS program details.
Message frequency varies. Message and data rates may apply.
Other disclosures and service providers
We may use service providers for website hosting, form processing, messaging, and customer support to process information on our behalf. Website analytics and advertising providers receive the technical information described above. The SMS information and consent protections above apply notwithstanding these other disclosures. We may disclose information when required by law or when reasonably necessary to protect rights, safety, or security.
Your choices
You may contact us to request access to, correction of, or deletion of information you provided, subject to applicable legal and recordkeeping requirements. You can manage cookies in your browser and use the privacy controls provided by Google and Meta. You can stop text messages by replying STOP; we may send one final opt-out confirmation.
Retention and security
We retain information as needed for the purposes described here and applicable business, legal, and consent-record requirements. We use reasonable safeguards, but no electronic transmission or storage method is completely secure.
Children and external links
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Other websites linked from ours have their own privacy practices.
Updates and contact
We may update this policy by posting a revised version with a new effective date. For privacy questions or requests, contact Heritage Wall Works at marcus@heritagewallworks.com.